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Last updated: May 16, 2025
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Overview
Zoom AI Companion is Zoom's generative AI assistant that provides real-time capabilities to help users work more effectively. It's integrated across Zoom Meetings, Team Chat, Mail, Calendar, Phone, and Whiteboard. Key functions include generating meeting summaries, smart recordings with chapters and action items, composing chat and email drafts, brainstorming on whiteboards, and providing thread summaries. Future capabilities aim for more agentic task execution and customization via Zoom AI Studio.
Key Features
✦ Meeting Summaries & Smart Recording: Generates summaries of meetings, identifies action items, and creates smart chapters for recordings.
✦ Chat & Email Compose Assistance: Helps draft messages in Zoom Team Chat and Zoom Mail.
✦ Whiteboard Generation: Assists in creating and populating content on Zoom Whiteboard.
✦ Thread Summaries (Team Chat): Provides concise summaries of long chat threads.
✦ Language Support: Offers support for multiple languages in its features.
✦ Integrated Across Zoom Suite: Works within various Zoom products (Meetings, Chat, Mail, etc.).
✦ Custom AI Companion (Add-on): Future capabilities for organizations to tailor AI agents and skills via Zoom AI Studio.
Advantages
🟩 Increased Productivity: Automates tasks like note-taking, summarizing, and drafting communications.
🟩 Improved Collaboration: Facilitates better understanding and follow-up from meetings and chats.
🟩 Seamless Integration: Built directly into the Zoom ecosystem for a familiar user experience.
🟩 No Additional Cost (Core Features): Core AI Companion features are included with eligible paid Zoom Workplace plans.
🟩 Time-Saving: Reduces manual effort for summarizing meetings and composing messages.
Limitations
🟥 Requires Paid Zoom Plan: Core features are not available on Zoom Basic (free) accounts.
🟥 Data Privacy & Security: Users need to be aware of how their data is processed by AI, though Zoom emphasizes its commitment to not using customer data for training its general models.
🟥 Accuracy of AI: Summaries and generated content may still require human review and editing for complete accuracy and nuance.
🟥 Feature Availability: Some advanced features or newer capabilities might be part of add-ons or roll out progressively.
🟥 Internet Dependent: Relies on an internet connection for its AI processing capabilities.
Use Cases
➤ Meeting Recap & Follow-up: Quickly getting summaries, highlights, and action items from missed or attended meetings.
➤ Efficient Communication: Drafting replies or composing new messages in Zoom Team Chat and Mail.
➤ Brainstorming & Ideation: Using AI to help generate ideas on Zoom Whiteboard.
➤ Catching Up on Chat: Summarizing long chat threads to quickly get up to speed.
➤ Improving Team Alignment: Ensuring everyone has a common understanding of meeting outcomes.
Pricing Details
Zoom AI Companion features are included at no additional cost with the paid services assigned to Zoom user accounts on eligible Zoom Workplace paid plans. Some advanced customization or specific new agentic skills may be part of a separate "Custom AI Companion" paid add-on (e.g., ~$12/user/month).
Summary
Zoom AI Companion is an integrated AI assistant that boosts productivity by summarizing meetings, drafting messages, and providing intelligent insights across the Zoom platform.
Released Dates
2025
May – UCLA announced the availability of Zoom AI Companion features for its community.
April – Zoom Tasks became available for Zoom Workplace plans; an AI Companion Voice Recorder for in-person interactions was planned for May.
March – Zoom introduced agentic AI Companion capabilities and new skills.
March – Real-time summaries for Zoom Phone, dynamic voicemail greetings, AI Companion for Workspace Reservation, and Zoom Rooms sensor-based occupancy tracking were launched.
Early – Zoom Rooms insights and appliance support, along with AI Companion capabilities for the admin dashboard, were implemented.
2024
December – Features like Clips avatars, AI Companion for in-person meetings, delivery management, and the Zoom Workplace dashboard became available.
Late – Zoom Tasks and meeting agenda creation were launched.
October – Smart speaker tags in Zoom Rooms and AI Companion 2.0 with a side panel were introduced.
August – Zoom AI Companion features, including meeting summaries and action items, were initially rolled out.
Mid – Real-time feedback on presenter performance and automated coaching were added to Zoom.
Early – Zoom introduced AI-powered features like auto-completing sentences and scheduling meetings from chat.
